- 1. How do I know that I will be getting a quality diamond?
- 2. How do I know that I am getting a real diamond?
- 3. I don't know a lot about diamonds. What if I need help?
- 4. What if I want a mounting other than your standard solitaire mountings?
- 5. I've heard a lot about clarity enhanced diamonds. Are they as good as regular diamonds?
- 6. I've been looking at rings in jewelry stores and am finding that I can't buy as large a ring as I originally had hoped. Can you help me get a bigger diamond without blowing my budget?
- 7. What can I expect after placing my order?
- 8. Is it safe to buy a diamond on the internet?
- 9. What is a diamond certificate?
1. How do I know that I will be getting a quality diamond?
Cloud Nine Diamonds was founded on the basis of providing the very best diamonds while offering the best value possible. All of our certified loose diamonds are purchased from highly reputable diamond manufacturers or suppliers. We are very focused on the satisfaction of our customers and we simply will not compromise quality. Doing so would be disastrous for our business.
2. How do I know that I am getting a real diamond?
All loose diamonds offered by Cloud Nine Diamonds are certified by a gemological grading laboratory, such as GIA, EGL, IGI, EDGL and AGS. These are all respectable and reputable grading laboratories and will assure you that you are receiving a genuine diamond.
3. I don't know a lot about diamonds. What if I need help?
Our Website is simply a "storefront" that allows our customers to browse and shop. But we strongly encourage our customers to call us before purchasing their diamond, whether it be from us or another supplier. We have certified diamontologists on staff to assist you in the sometimes complicated world of diamonds. Their job is to consult with you and simplify what may appear to be confusing. We will never hard sell anyone who calls us. You can feel comfortable that we are here to help you and not to pressure you. Please call us anytime toll-free at 1-800-452-3719 for help in any aspect of your diamond search whether you are looking for a certified loose diamond, a diamond engagement ring, a diamond wedding ring or diamond stud earrings. Or click on our chat icon on the left side of any of our pages to chat live with one of our certified diamontologists.
4. What if I want a mounting other than your standard solitaire mountings?
That is no problem. We offer virtually any mounting that your local retailer or any other major online diamond supplier will offer. Simply call us toll-free to describe what you are looking for and we will take you to our mountings pages and walk through them together to get a better idea about what you may be looking for. We will consult with you to get just the right look for your special ring. All of our certified loose diamonds can be mounted in virtually any setting depending on the size and shape you choose.
5. I've heard a lot about clarity enhanced diamonds. Are they as good as regular diamonds?
Absolutely! In fact they are regular diamonds. Clarity enhanced diamonds are nothing more than the regular diamonds you find in any jewelry store or online supplier that have been slightly enhanced using sophisticated technologies. Clarity enhanced diamonds are fast becoming the most popular diamonds being sold today. They offer outstanding quality and lower prices. If you compare a clarity enhanced diamond with a diamond that has had no enhancement applied to it, you will very likely not be able to tell the difference (unless you are a trained gemologist or diamontologist and even many of them cannot easily discern a difference). But we offer natural and clarity enhanced certified loose diamonds and diamond engagement rings in order to provide a wide selection and outstanding value.
6. I've been looking at rings in jewelry stores and am finding that I can't buy as large a ring as I originally had hoped. Can you help me get a bigger diamond without blowing my budget?
Generally speaking, our prices are significantly lower than those you will find in a jewelry store. We will work with you closely to find a certified diamond that fits your budget and meets your needs. Many of our customers are buying clarity enhanced diamonds because they offer outstanding quality and lower prices. In today's world, brides-to-be want larger diamonds and are less concerned about things such as clarity or color. We certainly do not recommend buying a diamond that is of obvious lower quality, however. We will help you find a diamond that has excellent overall quality that should fall within your spending guidelines. Our Certified diamontologists are very skilled in identifying customers' needs and finding just the right diamond to meet those needs. Call us toll-free at 1-800-452-3719 for a no pressure, no obligation consultation. While we prefer you buy from us, if you do choose not to buy a Cloud Nine diamond and take the information we provide somewhere else to make your purchase, we're okay with that......we're here to help.
7. What can I expect after placing my order?
Once your order is placed you will receive a confirmation invoice by email. Also, we will call you to verify some basic information. This is done to protect our customers and others from the fraudulent use of credit and debit cards and other financial instruments. Once the order is verified by this process, your ring will be prepared for shipment. If you have ordered a solitaire engagement ring and have asked that it not be sized, your ring will generally ship within 48 hours of your order. If you have ordered a ring that uses another type of mounting and/or requested sizing, the shipping date will vary depending on the mounting selected. If you have ordered a certified loose diamond, keep in mind that we must ship that stone in a setting so there is some minimal time involved in the mounting process. We strive hard to ship all of our diamond products within 5 business days. After your ring is shipped, you will be notified by email of the date your diamond was shipped. Of course, during the order process you can call us toll-free at 1-800-452-3719. Remember that our primary goal is to deliver outstanding service to all of our customers on a consistent basis.
8. Is it safe to buy a diamond on the internet?
Yes. As long as a site has a Secure Socket Layer (SSL) Certificate it will protect against the loss or misuse of your credit card or check information. Also, Cloud Nine Diamonds wants to make you as comfortable as possible in making a purchase, which is why we provide the services of IDology. This is a real-time automated age verification and identity verification solution to give you peace of mind.
9. What is a diamond certificate?
A diamond certificate, other wise known as a diamond grading report, is a blueprint of a loose diamond. A certificate will list all of the necessary details of the diamond, including the exact measurements, weight cut, color and overall quality. There will be an image of the diamond pointing out the precise position of any inclusions on the diamond. When you are shopping for a diamond it is important to shop for certified diamonds. The certificates will help you make an educated decision about making your purchase. The certificate will tell you all of the necessary details and help you feel comfortable about purchasing online. All diamonds offered by Cloud Nine Diamonds are certified so rest assured you can make an educated purchase at a great price.
