Privacy Policy

At Cloud Nine Diamonds, Inc., we respect the privacy and confidentiality of our customers' information and data. We are fully committed to protecting the information they share with us and do so by implementing various security mechanisms as well as internal policies and guidelines that address our customers' privacy. At Cloud Nine Diamonds, Inc., we respect the privacy and confidentiality of our customers' information and data. We are fully committed to protecting the information they share with us and do so by implementing various security mechanisms as well as internal policies and guidelines that address our customers' privacy.

Collected Information

As a general rule, Cloud Nine Diamonds, Inc. only collects personal information the fulfill orders or to respond to inquiries. This information includes, by may not be limited to, contact information such as the customer's name, address, email address and telephone number as well as credit card or check information and purchase history. We acknowledge that this information is provided by our customers on a voluntary basis and can be requested not to be retained at any time. Also, Cloud Nine Diamonds, Inc. collects website usage data from its site visitors. This information is not captured for personal identification purposes. Instead, it is used to identify the pages on our site that are most often visited, domain names of sites referring customers to our website, navigation patterns, when they visited our website and length of stay.

Sharing Information

Cloud Nine Diamonds, Inc. does not share its customer information except as required to process order transactions with its various trade partners. Trade partners agree to comply with all Cloud Nine Diamonds, Inc. privacy policies and may assist with shipping orders, processing credit card or check transactions or providing promotional services. Cloud Nine Diamonds, Inc. does not share its customer information except as required to process order transactions with its various trade partners. Trade partners agree to comply with all Cloud Nine Diamonds, Inc. privacy policies and may assist with shipping orders, processing credit card or check transactions or providing promotional services. Cloud Nine Diamonds, Inc. does not share its customer information except as required to process order transactions with its various trade partners. Trade partners agree to comply with all Cloud Nine Diamonds, Inc. privacy policies and may assist with shipping orders, processing credit card or check transactions or providing promotional services.

Customer Contact

At the time of purchase, Cloud Nine Diamonds, Inc. reserves the right to contact the customer to verify certain information. Our company utilizes sophisticated technology to verify information about the customer in an attempt to minimize or eliminate fraud. Our sole intent in verifying information prior to shipment of any product is to protect the financial interest of the customer and Cloud Nine Diamonds, Inc. Any information or data collected during this verification process will fall under the same rules detailed under the "Sharing Information" section of this Privacy Policy. Cloud Nine Diamonds, Inc. provides customers with the option to receive emails or mailings about new product offerings or special offers. Customers have the option of visiting our website or contacting us by email at any time to either begin or suspend this type of communication from our company. When responding to an order inquiry, Cloud Nine Diamonds, Inc. will only contact customers by phone upon request. Cloud Nine Diamonds, Inc. and its subsidiaries guarantee that they will not contact customers with promotional calls. We generally follow up all shipments to ensure safe and timely delivery.

Privacy Policy Changes

Cloud Nine Diamonds, Inc. periodically updates it privacy policy in response to customer questions or changes in the business or legislative environment. Any changes to this policy will be posted in this section of the website. For more information, contact Cloud Nine Diamonds, Inc. at 800-452-3719 or click here to email us.